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Field Service Technician – ROANOKE, VA

Virginia Transformer Corp

Field Service Technician

Department:   Operations                                                Job Status:      Full Time

FLSA Status:  Non-Exempt                                            Reports To:    FS Manager

Amount of Travel Required: 50-90% (including international)                                   

Positions Supervised: None

POSITION SUMMARY

This position is responsible for assuring that all on-site problems or questions regarding customer owned VTC products are addressed and resolved. Responsibilities include:  Performance of on-site field services (Installations, inspections, testing, training, maintenance, repair, refurbishing, retrofit, upgrades, etc.): Addressing and resolving customer inquires and complaints; Documenting service activities; coordinating the initiation, provision, and resolution of customer services by utilizing both commercial and in-house technical resources. 

ESSENTIAL FUNCTIONS

  1. Become fully familiar with VTC products and services, and the industry standards.
  2. Become proficient in the operation and maintenance of all equipment and tools necessary for conducting on-site maintenance, testing, and repairs of VTC transformers.  Equipment and tools may include:  oil-filtration plant, ratio meter, pressure vacuum cart, insulation tester, oil dielectric tester, other specialized equipment, general hand tools and power tools.
  3. Be prepared to travel to customer sites with as little as four (4) hours notice.
  4. Respond professionally and in a timely fashion to customer communication dealing with commercial or technical inquires or complaints.
  5. Thoroughly document all correspondence with the customer.
  6. Thoroughly document all commercial services provided to the customer at VTC’s request.
  7. Thoroughly document all Field Service Trips performed.
  8. Write and distribute appropriate trip reports.
  9. Execute assigned projects using VTC safety procedures at all times.
  10. Interface with other VTC departments to assure efficient and timely service performance, and actively promote the advancement of quality and reliability.
  11. Inspect product quality in-process so as to anticipate field problems and implement corrective actions accordingly.
  12. Enter Field Service parts orders, coordinate shipments, and confirm deliveries.
  13. Prepare detailed work instructions.
  14. Assume compliance with quality standards, and initiate and track implementation of corrective actions.
  15. Satisfy all work performance and attendance requirements.
  16. Other duties as assigned.

POSITION QUALIFICATIONS

   Competency Statement(s)

  1. Accountability – Ability to accept responsibility and account for his/her actions.
  2. Adaptability – Ability to adapt to change in the workplace.
  3. Analytical Skills – Ability to use thinking and reasoning to solve a problem.
  4. Communication – Ability to communicate effectively with others using the spoken and written word.
  5. Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
  6. Interpersonal – Ability to get along well with a variety of personalities and individuals.
  7. Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  8. Self Motivated – Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.

   Education

           High School diploma or GED

   Experience

2 years direct transformer experience (or equivalent)

2 years Field Service experience (or equivalent)

Ability to work independently

Good math, measurement, and analytical skills

Valid driving license, good driving record, and ability to drive company owned vehicles on service calls as required.

Valid (or eligible for) Passport.

Prefer VTC Assembly experience, Previous Field Service Experience, and Technical education/experience.

SKILLS & ABILITIES

   Computer Skills

           MS Office

PHYSICAL DEMANDS

   Physical Abilities                                                Lift /Carry

   Stand                                  F (Frequently)            80-100 lbs                         O (Occasionally)

   Walk                                   F (Frequently)           

   Sit                                       F (Frequently)           

   Handling / Fingering          F (Frequently)           

   Reach Outward                  O (Occasionally)       

   Reach Above Shoulder      O (Occasionally)

   Climbing                             O (Occasionally)

   Bend                                   O (Occasionally)

   Push / Pull

   41-100 lbs                           O (Occasionally)

   Other Physical Requirements

      Vision  (Near, Distance, Color, Peripheral, Depth Perception)

      Sense of Sound  (Conversational)

      Ability to wear Personal Protective  Equipment (PPE)  (Safety glasses, ear plugs, safety shoes)

WORK ENVIRONMENT             Outdoors where employee may be exposed to weather extremes.

How to Apply : send resume to Joshua_Barnes@VaTransformer.com

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