Virginia Transformer Corp.

Field Service Technician

Department:      Field Service           Job Status:          Full Time

FLSA Status:       Non-Exempt         Reports To:         Field Service Manager

Amount of Travel Required: 50-90% (including international)

Positions Supervised: None

POSITION SUMMARY

Responsible for assuring that all on-site problems or questions regarding customer owned VTC products are addressed and resolved. Responsibilities include:  Performance of on-site field services (Installations, inspections, testing, training, maintenance, repair, refurbishing, retrofit, upgrades, etc.): Addressing and resolving customer inquiries and complaints; Documenting service activities; coordinating the initiation, provision, and resolution of customer services by utilizing both commercial and in-house technical resources.

ESSENTIAL FUNCTIONS

• Become fully familiar with VTC products and services, and the industry standards.
• Become proficient in the operation and maintenance of all equipment and tools necessary for conducting on-site maintenance, testing, and repairs of VTC transformers.  Equipment and tools may include:  oil-filtration plant, ratio meter, pressure vacuum cart, insulation tester, oil dielectric tester, other specialized equipment, general hand tools and power tools.
• Be prepared to travel to customer sites with as little as four (4) hours’ notice.
• Respond professionally and in a timely fashion to customer communication dealing with commercial or technical inquires or complaints.
• Exceed customer expectations, effectively communicate VTC processes and knowledge of VTC products and services.
• Thoroughly document all correspondence with the customer.
• Thoroughly document all commercial services provided to the customer at VTC’s request.
• Thoroughly document all Field Service Trips performed.
• Write and distribute appropriate trip reports.
• Always execute assigned projects using VTC safety procedures.
• Interface with other VTC departments to assure efficient and timely service performance, and actively promote the advancement of quality and reliability.
• Inspect product quality in-process so as to anticipate field problems and implement corrective actions accordingly.
• Enter Field Service parts orders, coordinate shipments, and confirm deliveries.
• Prepare detailed work instructions.
• Assume compliance with quality standards, and initiate and track implementation of corrective actions.
• Satisfy all work performance and attendance requirements.
• Other duties as assigned.

Education

High School diploma or GED.

Relevant vocational education beyond high school such as a tech or trade school is a plus.

Experience

• 2 years’ direct transformer experience (or equivalent).
• 2 years Field Service experience (or equivalent).
• Ability to work independently, good math, measurement, and analytical skills.
• Customer interface and delivery of customer service.
• Valid driving license, good driving record, and ability to drive company owned vehicles on service calls as required.
• Valid (or eligible for) Passport.
• Prefer VTC Assembly experience, Previous Field Service Experience, and Technical education/experience.

SKILLS & ABILITIES

Computer Skills

MS Office

WORK ENVIRONMENT

Outdoors where employee may be exposed to weather extremes.

Compensation: Dependent upon experience

Work Location: Roanoke, VA

Accountability:  Field Service Manager

How to Apply:-Email:-  jobs@vatransformer.com

Deadline to apply for this position is 5:00 PM Wednesday 10/4/2017

Equal Opportunity Employer

Females and minorities encouraged to apply