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Field Service Technician – Roanoke, VA

Virginia Transformer Corp.

 

Field Service Technician

 

Department:      Field Service           Job Status:          Full Time

FLSA Status:       Non-Exempt         Reports To:         Field Service Manager

Amount of Travel Required: 50-90% (including international)

Positions Supervised: None

 

POSITION SUMMARY

Responsible for assuring that all on-site problems or questions regarding customer owned VTC products are addressed and resolved. Responsibilities include:  Performance of on-site field services (Installations, inspections, testing, training, maintenance, repair, refurbishing, retrofit, upgrades, etc.): Addressing and resolving customer inquiries and complaints; Documenting service activities; coordinating the initiation, provision, and resolution of customer services by utilizing both commercial and in-house technical resources.

ESSENTIAL FUNCTIONS

  • Become fully familiar with VTC products and services, and the industry standards.
  • Become proficient in the operation and maintenance of all equipment and tools necessary for conducting on-site maintenance, testing, and repairs of VTC transformers.  Equipment and tools may include:  oil-filtration plant, ratio meter, pressure vacuum cart, insulation tester, oil dielectric tester, other specialized equipment, general hand tools and power tools.
  • Be prepared to travel to customer sites with as little as four (4) hours’ notice.
  • Respond professionally and in a timely fashion to customer communication dealing with commercial or technical inquires or complaints.
  • Exceed customer expectations, effectively communicate VTC processes and knowledge of VTC products and services.
  • Thoroughly document all correspondence with the customer.
  • Thoroughly document all commercial services provided to the customer at VTC’s request.
  • Thoroughly document all Field Service Trips performed.
  • Write and distribute appropriate trip reports.
  • Always execute assigned projects using VTC safety procedures.
  • Interface with other VTC departments to assure efficient and timely service performance, and actively promote the advancement of quality and reliability.
  • Inspect product quality in-process so as to anticipate field problems and implement corrective actions accordingly.
  • Enter Field Service parts orders, coordinate shipments, and confirm deliveries.
  • Prepare detailed work instructions.
  • Assume compliance with quality standards, and initiate and track implementation of corrective actions.
  • Satisfy all work performance and attendance requirements.
  • Other duties as assigned.

 

Education

High School diploma or GED.

Relevant vocational education beyond high school such as a tech or trade school is a plus.

Experience

  • 2 years’ direct transformer experience (or equivalent).
  • 2 years Field Service experience (or equivalent).
  • Ability to work independently, good math, measurement, and analytical skills.
  • Customer interface and delivery of customer service.
  • Valid driving license, good driving record, and ability to drive company owned vehicles on service calls as required.
  • Valid (or eligible for) Passport.
  • Prefer VTC Assembly experience, Previous Field Service Experience, and Technical education/experience.

 

SKILLS & ABILITIES

Computer Skills

MS Office

 

WORK ENVIRONMENT

Outdoors where employee may be exposed to weather extremes.

Compensation: Dependent upon experience

Work Location: Roanoke, VA

Accountability:  Field Service Manager

 

How to Apply:-Email:-  jobs@vatransformer.com

 

Deadline to apply for this position is 5:00 PM Wednesday 10/4/2017

Equal Opportunity Employer

Females and minorities encouraged to apply

 

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